Frequently Asked Questions
Your order is dispatched the very next day after you place it.
Orders are usually delivered within 3–7 business days, depending on your location.
Yes, all our silk kurtas come with an inner lining.
Our kurtas are made from silk and come with an inner lining. Please refer to our Product Care section for washing and maintenance instructions.
Our kurtas are dry clean only. Please visit our Product Care page for detailed care instructions.
Yes, we offer both Cash on Delivery (COD) and prepaid payment options. You may be required to confirm your COD order via OTP.
We accept UPI, credit and debit cards, net banking, wallets, and Cash on Delivery.
Yes, we deliver across India.
Once your order has been shipped, we will share a tracking link with you via SMS, WhatsApp, and email.
Yes, we offer returns and exchanges within 3 days of delivery. A product opening video is required to process your request. Please refer to our Return & Exchange Policy for complete details.
Yes, a clear and continuous unboxing video is compulsory for processing any return, exchange, damage, or wrong-product claim. This helps us verify the issue and provide a quick and fair resolution.
We're sorry if you receive a wrong or damaged product. Please share your order number and unboxing video with us within 3 days of delivery. We will arrange a free pickup and provide a replacement or process a full refund, as applicable. Return shipping charges will be covered by us in such cases.
Please refer to the size chart available on each product page. If you are still unsure about your size, contact us through the chat button on our website or email us at info.rarethread@gmail.com. Our team will be happy to help you choose the right size.
We photograph our products as accurately as possible. However, slight colour variations may occur due to differences in screen settings, lighting, and photography conditions.
Since we dispatch orders the very next day, please contact us as soon as possible at info.rarethread@gmail.com or through the chat button on our website. Orders that have already been shipped cannot be modified or cancelled.
Yes, we accept bulk and wholesale orders. For enquiries, please email us at info.rarethread@gmail.com or contact us through the chat button on our website.
You can reach us by emailing info.rarethread@gmail.com or using the chat button on our website.