Privacy Policy

Last Updated: September 18, 2026

At RARE THREAD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Full name
  • Delivery and billing address
  • Mobile number
  • Email address
  • Order details and purchase history
  • Payment and transaction-related information
  • Information you provide when contacting our support team

We collect only the information necessary to provide our products and services, process orders, and support our customers.

2. How We Use Your Information

The information we collect may be used for the following purposes:

  • To process and deliver your orders.
  • To confirm your orders and provide shipping updates.
  • To process payments and Cash on Delivery orders.
  • To provide customer support and respond to enquiries.
  • To manage returns, exchanges, and refunds.
  • To improve our website, products, and customer experience.
  • To prevent fraud, misuse, and unauthorised activity.
  • To send promotional messages where you have provided the necessary consent.

3. Payment Information

Payments made through our website may be processed by third-party payment providers. We do not intentionally store your complete credit or debit card details on our servers.

Payment providers may collect and process your information according to their own privacy policies and security practices.

4. Sharing of Your Information

We do not sell or rent your personal information. We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shipping and logistics partners for order delivery.
  • Payment service providers for processing transactions.
  • Technology and website service providers.
  • Customer support and communication service providers.
  • Government authorities or legal bodies when required by applicable law.

We expect service providers handling customer information to use it only for authorised business purposes and apply appropriate safeguards.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and support relevant marketing activities.

Cookies may be used by Shopify and third-party services integrated with our website. You can manage cookie preferences through your browser settings or any cookie controls provided on our website.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer support, legal obligations, and dispute resolution.

When information is no longer required, we take reasonable steps to delete it or otherwise handle it in accordance with applicable legal requirements.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent for certain uses of your information.
  • Raise questions or complaints about how your information is handled.

To exercise your rights or ask questions about your personal information, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

We encourage you to review the privacy policies of third-party websites before providing them with your personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without the required parental or guardian consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be posted on this page, along with the revised "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Brand Name: RARE THREAD
Email: info.rarethread@gmail.com
Website: Our official RARE THREAD website

We will review and respond to privacy-related enquiries within a reasonable timeframe.